Hands Up

Our Services

Qārtek offers an advanced innovative approach towards facilitating member engagement to provide an opportunity for Medicaid-based, Managed Care Organizations to connect with their members and provide a positive, constructive environment to encourage continued health and wellness.  

Qartek, through cutting edge technology and personal contact, will help people navigate obstacles and make informed quality decisions by providing a seamless, integrated healthcare experience. 

We ensure continuity in health care services through a best-in-class technology system to LOCATE and FACILITATE the redetermination process. Our integrated patient engagement and enrollment system allows for increased access and enhanced end-user experience with on-demand enrollment support features.

Our distinct lines of service are tailored-made for Managed Care Organizations and include: Member Rewards & Incentives, Health Risk Surveys (HRS), and Redetermination Processing. 

Gift Card

Member Rewards & Incentives

  • Consistent member engagement efforts builds trust with members
     

  • Automated contact provides opportunity to send earned rewards to members.
     

  • Utilize best in class vendors such as Amazon to help distribute incentives.
     

  • Distribution of rewards are securely performed through text, email, or mail.
     

  • Program can limit reward redemption for certain products (eg. Health, wellness, education, or maternity).
     

  • Can be expanded to other major retailers.
     

Doctor Checking a Form

Health Risk Surveys

  • Capitalize on existing member engagement and regular contact.
     

  • Work with members to fully complete HRS forms.
     

  • Completion can be done via secured text, phone, chat box, or web application.
     

  • Automatically review submitted forms for accuracy and completeness.
     

  • Return satisfactory HRS to MCO's to help increase quality scores.

Person Checking Data

Redetermination

  • Federal requirement to verify eligibility status.
     

  • Illinois meets this requirement by requesting information through the mail.
     

  • A low response rate means that enrollees are dropped from Medicaid and MCOs lose their reimbursements for disenrolled members.  A member who re-enrolls at a later time may get auto-assigned to a new MCO.
     

  • Our State-of-the-Art system increases member engagement and reenrollment utilizing Google technology and is SOC 2 certified.
     

  • Higher reenrollments ensures continuity of care and better outcomes for patients.

Our vision is to improve members’ health and well-being by eliminating the barriers to accessing and receiving exceptional healthcare.